1. What time will my order be delivered?
Your order should be delivered anytime between 8am - 6pm. You may call your local Fedex depot and ask them for an approximate delivery time if required.

2. Which courier service will deliver my order?
Fedex, Royal Mail or Pallet Delivery

3. What happens if I am not present when the courier attempts to deliver my order?
If you are not at present when our couriers attempt to deliver your order then you will be left a contact card. You will need to contact the number on the card to arrange an alternate delivery time, or collection from your nearest branch if required.

4. Can I collect my order from my Local Fedex depot?
If you would prefer to collect your order from your nearest Fedex branch then you may do so. A collection from the depot is available when valid ID is produced alongside the Fedex Out Card and proof of address. Contact details are available at www.fedexuk.net/accounts/depotfinder

5. Can I have my goods redirected to another address?
This service is only available on second and consecutive orders. For further details contact our logistics department on 0844 5611 201 or email: logistics@thebigtvshop.co.uk

6. Can I arrange for my goods to be delivered to a neighbour?
This service is not available for first orders but can be requested on second and consecutive orders also. If you require your order to be delivered to a neighbour then please contact our logistics department on 0844 5611 201 or email logistics@thebigtvshop.co.uk You will be required to give your neighbour's full name & full address and a contact number if possible.
The BIG TV Shop and the relevant courier will not accept responsibility for loss or damage to goods once these have been left safe/signed for. Please see below for goods that cannot be checked on delivery.

7. Can I arrange for the courier service to deliver my goods without a signature?
For security reasons, we do request that your order is signed for by yourself. Under no circumstances, can we authorise for your order to be left without your signature on the delivery note.

8. What happens if I am unable to check the contents of my goods at point of delivery?
If you are unable to check the contents of your order at the time of delivery please sign for the goods as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.

9. Can I specify a timed delivery?
Timed deliveries are available at an extra charge which can be discussed with a Sales Representative by calling 0844 5611 201.

10. What is the telephone number of my Local Fedex Depot?
You can find the telephone number of your local depot by visiting www.fedexuk.net/accounts/depotfinder

11. How do you determine which courier service you choose to deliver my goods?
The courier used for order delivery is set as a default on our system which is determined by the weight and price of an item. E.g. Low weight and low price items are more likely to be delivered by Royal Mail.

We will only use 1 courier per order so small items are more likely to be delivered by Royal Mail whilst an large orders with TV's and heavy brackets with multiple items will be delivered by Fedex.

12. What happens if I am not able to take delivery at all? If you cannot be available for a delivery, Fedex will complete their normal delivery timetable and then the goods will be returned to us after a period of 5 days. Once the order is received back a refund will be made to your card for the goods.