Delivery Service
The Big TV Shop aims to deliver your product right first time, every time. To help us achieve this, our delivery service is carried out by our recommended agents. Most of our deliveries are with a two man crew to ensure they handle the product with the great care and attention it deserves. For smaller items we use DHL and Parcel-Force and delivery for these items are usually within 2-5days.
We also have two collection centres available where you can collect your purchases. These are located in Burscough, Lancashire and Tamworth in Staffordshire – this service is Free of Charge but must be booked in advance.
To help ensure that your product is delivered successfully please check the following information and advice:
- Please provide us with the phone number where you will be contactable on the delivery day. A mobile phone number plus an alternative number is best.
- Check the dimensions of the product you plan to purchase to ensure that it fits in the space/unit where you plan to put it.
- Make sure you advise us in advance of anything that may affect your delivery such as restricted parking, difficult access, stairs etc.
- That there is clear access for the delivery vehicle.
- That there is a clear access and a route through your home to where you want the product placed. Try walking the path that the delivery team will take when delivering your product.
- That you check your new product is the correct model and colour.
- That you check your new product for any damage & that all accessories are included before the delivery team leave.
- Any discrepancies should be noted on the delivery paperwork.
- Please ensure that you read the manufacturers installation and instruction book before you use your new product.